Privacy Policy
IWEEN Software Solutions Pvt. Ltd. ("IWEEN," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://iweensoft.com), use our software solutions, and engage with our services. It also describes your rights and choices concerning your personal data.
This policy applies to information collected by IWEEN:
- On our website and through our digital platforms;
- Via our software products (API Gateway, Integrated Booking Engine & Mid-office Solution, SBT & Expense Management Platform);
- Through sales and marketing interactions;
- From customer support and service channels.
This policy does not apply to third-party websites, services, or applications, even if accessed through IWEEN platforms.
BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.
Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions.
If you have questions about this Privacy Policy, please contact us through the email address provided on our website and/ or Applications.
Any personally identifiable information you submit while booking with Iween’s suite of solutions will ONLY be disclosed to travel suppliers who are linked to your activities on our platform. We will not disclose, sell, share or in any way reveal your information to any other third party.
We want you to feel confident about using iweensoft.com, so we are committed to protecting the information we collect. We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies.
DEFINITIONS:
Unless otherwise provided in this Privacy Policy, the terms capitalized in the Privacy Policy shall have the meaning as provided here under:
“Device” shall mean computer, mobile or other device used to access the Services.
“Device Identifier” shall mean IP address or other unique identifier for the Device.
“Application” shall mean application provided by us on the Device to access the Services.
“Protected Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
“Supplier” shall mean a third party service provider.
WHAT INFORMATION DO WE COLLECT?
During the entire customer lifecycle, we collect following information from you-
Information You Provide to Us
Account Information
Name, email, phone number, company name, user role, login credentials.
Billing Information
Address, tax ID, billing contacts, and payment details.
Support Communications
Messages, tickets, transcripts, and attachments submitted to our support team.
Survey or Event Data
Responses to surveys, event registrations, and related feedback.
Information We Collect Automatically
Usage Data
Click paths, time on page, search queries, feature usage, and crash logs.
Device Information
IP address, browser type, device model, operating system, time zone.
Cookies and Tracking
We currently do not use cookies, beacons, and similar technologies to personalize content and analyze traffic. We do use third party services for website analytics that might use cookies, and similar technologies. See our Cookie Policy for more details.
Information from Third Parties:
Integration Partners
When connecting to third-party tools (e.g., GDS, payment gateways), we may receive configuration or authentication data.
Marketing Platforms
Contact and engagement data from ad networks, social media platforms, and marketing partners.
Note: The information our applications collect from your users is governed by application-specific privacy policies and your internal data privacy policies. We do not control how you use your users' data.
USE OF INFORMATION COLLECTED
We use the information we collect to:
Provide, maintain, and improve our software solutions and services;
- Authenticate users and manage accounts;
- Customize product experiences and dashboards;
- Communicate product updates, new features, and customer support;
- Conduct analytics and performance monitoring;
- Enforce our Terms of Service;
- Meet legal and compliance requirements.
Legal Bases for Processing
We process personal data based on one or more of the following legal grounds:
- Consent (where required);
- Contractual necessity (for fulfilling service agreements);
- Legitimate interests (e.g., service improvement, fraud prevention);
- Legal obligations.
How We Share Information
We do not sell personal data. We may share information with:
A. Service Providers:
Vetted third-party vendors who perform services on our behalf:
- Hosting providers;
- CRM platforms;
- Payment processors;
- Communication tools.
B. Integration Partners:
When users enable third-party integrations (e.g., travel content providers, accounting software), relevant data may be shared to enable functionality.
C. Legal and Compliance:
We may disclose information when required by law or to:
- Comply with legal processes;
- Protect rights and safety;
- Investigate fraud or misuse.
D. Business Transfers:
If IWEEN is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
Data Retention
We retain personal data as long as needed to:
- Provide our services;
- Meet legal obligations;
- Resolve disputes and enforce agreements.
Data may be anonymized and retained for analytics.
Data Security
We implement technical and organizational safeguards to protect personal data, including:
- TLS encryption;
- Access controls and role-based permissions;
- Security audits and penetration testing;
- Secure data centers and network protocols.
However, no online system is 100% secure. We encourage users to follow best practices when handling sensitive data.
International Data Transfers
If you access our services from outside India, your information may be transferred to, stored in, and processed in India or other countries. By using our services, you consent to this transfer.
Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete personal data;
- Object to processing or request restriction;
- Withdraw consent at any time;
- Lodge complaints with a supervisory authority.
To exercise these rights, please contact us.
Cookies
We do not currently use cookies on our website, however we may use 3rd party solutions that use cookies for:
- Authentication and user sessions;
- Analytics and performance monitoring;
- Personalization and preferences.
You can manage cookie preferences via your browser settings or our Cookie Consent Manager.
Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect data from minors. If we become aware, we will delete such data.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes via email or platform announcements. Continued use of our services constitutes agreement to the updated policy.
GRIEVANCE OFFICER
Iween hereby appoints Iween Account Manager as the grievance officer for the purposes of the rules drafted under the Information Technology Act, 2000, who may be contacted at privacy-concern@iweensoft.com. You may address any grievances you may have in respect of this privacy policy or usage of your Protected Information or other data to him.
Contact Us
If you have questions or concerns about this policy or our data practices, contact us at:
IWEEN Software Solutions Pvt. Ltd.
Block 3B, 8th floor,
Bhartiya Centre of Information Technology Tech Park,
Bangalore, India - 560064
Email: info@iweensoft.com